FAQ

Q. How do I get my photo to you for photo restoration?
A. You can send a photo to us by mail or e-mail. For details, refer to:
How to safely package photos for mailing to us or
How to scan pictures for e-mailing to us 

Q. Does it make a difference if I send the original photo or send a copy by e-mail?
A. It is always best to work with the original picture so that we can scan it at a high resolution. The better the digital copy we have to work with the better the results will be. However, very good results can be achieved if we are provided with a good quality color scan (300-600 dpi) by e-mail.

Q. I have a very small photo. How large can it be printed?
A. It depends on a number of factors, but in general very small photos should not be printed larger than 4x6 or 5x7 for best results.

Q. I don't like the idea of sending my precious photo by mail and I don't have a scanner. Is there another option?
A. Yes. You should be able to obtain a good quality scan from a local photo copy store. Have them scan it at 300 or 600 dpi and copy it to a computer memory stick or CD.

Q. If I send an original photo is it safe? Do you alter the original?
A. Your photo is safe with us. The original picture is scanned to obtain a digital copy. All restoration work is done using the digital copy only. Your original will be returned unharmed.

Q. Is it safe to use the mail system?
A. We have found that the USA and Canadian postal services are very reliable. They both offer track and trace features for an additional fee. You always have the option of sending us a good quality scan copy (300 or 600 dpi) by email, CD, or computer disk instead of parting with your original.

Q. What will I receive back when I place an order by mail?
A. You will receive your original photo(s), and photo prints if ordered. You can also receive a copy of your photos(s) on CD if requested.

Q. My picture has mold and stains. Can you repair these?
A. Yes. This type of damage can be restored. However, the more info you can provide about the photo the better. (i.e. what should be in the background if missing, etc.) We can replace most missing areas of your photo.

Q. How do I place an order?
A. Most people start by sending us an e-mail describing the photo(s) that they wish to have restored. They usually ask about price and how long it will take to be completed. They usually include a sample of the photo(s).

There are no forms to be completed.

You can mail your photo (or CD copy) to us for restoration or send an e-mail with a good quality scan (300 or 600 dpi) attachment.

Q. How long does it take to complete my order?
A. It depends on the amount of damage. A single photo with moderate damage will be completed in one or two days. If you are ordering prints it will take at least a week for the order to reach you by regular mail. Rush orders can be requested.

Q. Can you work with slides and negatives?
A. No, not at this time.

Q. You copy photos to CD and DVD . What is the advantage of this?
A. Photographic prints will deteriorate with age. Digital copies archived to CD or DVD will not. Photographs stored on CD or DVD can easily be viewed as a slid show on your computer. You can also easily distribute your entire photo collection to family members, and store a copy in a safe place such as a bank vault. More info

Q. Can I review the restoration results before shipment to me?
A. Yes. We will send a proof by e-mail attachment for your review and approval.

Q. What is the difference between glossy and non glossy photo paper?
A. Click here for more information: Glossy or non glossy what's the difference?

Image Master  info@imphotorestoration.com